What happensto the moneyif plans change.
How deposits, staged payments, cancellations and refunds are handled across Riem Labs engagements. Any signed proposal, scope of work or agreement takes precedence where its terms differ from this policy.
- September 2026
Before work begins, a deposit may be refundable subject to the signed engagement terms.
Once work has started, the portion covering work already performed or committed costs may no longer be refundable.
The specific proposal or agreement may define additional deposit terms.
Where an engagement is divided into stages or milestones, payments may correspond to work completed during each stage.
Once that work has been completed and delivered, the related payment generally covers services already performed.
Where payment has been received for a clearly defined future stage that has not started, any refund will depend on the engagement terms, work already performed and costs already committed on the client’s behalf.
If an engagement is cancelled or terminated before completion, Riem Labs may calculate the value of work already completed together with third-party or other committed costs.
Any genuinely unused balance should be handled according to the signed agreement and the work actually completed.
Where delivered work materially fails to match the agreed scope, the client should raise the issue within the relevant review period and allow Riem Labs a reasonable opportunity to investigate and correct it.
Not every disagreement about preference, direction or later requirements automatically creates a refund entitlement.
If the client changes direction, preferences, strategy or requirements after approved work has been completed, additional work may require a revised scope or fee.
Completed work is not automatically refundable merely because the preferred direction later changes.
Domains, licences, stock assets, APIs, hosting, paid plugins, contractors or other external services may be subject to third-party refund terms.
Riem Labs cannot guarantee refunds for costs already paid or committed to external providers.
The specific support or retainer agreement should define how capacity, cancellation, unused time and renewal are handled.
This public policy does not impose a universal rollover or non-rollover rule across every ongoing engagement.
Where a refund is approved, Riem Labs will use a reasonable payment method and will normally return funds to the original payer where practical.
Bank or payment-provider processing times may affect when returned funds become visible.
Riem Labs will review the request against the relevant proposal or agreement, payments received, work completed and costs already committed.
This policy should be read together with any rights and obligations that apply under applicable law.
Where mandatory legal rights apply, they take precedence over inconsistent parts of this policy.